1. Introduction
   Welcome to Crown & Cut (“we”, “us”, “our”). We are a salon and spa located in Kolkata, West Bengal, India, committed to protecting the privacy and personal data of our clients, website visitors, and service users. This Privacy Policy describes how we collect, use, disclose, transfer, and store your personal data when you use our website (https://crownncut.com/), when you book appointments, purchase services, or visit our premises.

By using our website or services, you accept the practices described in this Privacy Policy.

2. Data We Collect
   We may collect the following types of personal data:

• Contact Information: name, email address, telephone/mobile number, postal address, appointment details.
  
• Booking/Service Information: details of the services you choose (haircut, spa treatment, facial etc.), preferred stylist or therapist, appointment times, any special requests.
  
• Payment Information: where applicable, payment method details or transaction records (we do not store full credit card numbers unless necessary, and where we do we follow applicable security standards).
  
• Website Usage Data: information about how you use our website, including IP address, browser type, pages visited, time spent on pages, referral source, device identifiers, cookies and similar technologies.
  
• Feedback & Communications: any feedback or reviews you provide, surveys, email and other correspondence with our staff.
  
• Sensitive Personal Data / Health Information: where relevant, we may collect limited health-related information (e.g., skin or hair conditions, allergies) to provide safe and appropriate salon/spa services.
  
• Promotional Data: if you subscribe to our newsletter or marketing communications, we may store your preferences and consent status.
  

3. Purposes of Processing Your Data
   We use your data for the following purposes:

• To provide, manage and schedule your salon/spa appointments and services.
  
• To process payments and manage billing and invoices.
  
• To personalize your experience (e.g., remembering your preferences, past services).
  
• To communicate with you (emails, SMS, phone) about your appointments, confirmations, reminders, feedback requests, and special offers (with your consent where required).
  
• To improve our website and services (analytics, user experience, trending services).
  
• To comply with legal obligations (taxation, accounting, regulatory requirements).
  
• To manage our customer database and loyalty programs.
  
• To send you marketing/promotional communications only if you have consented or where permitted under local law; you can opt out at any time.

   

4. Legal Basis for Processing
   Under applicable data protection laws, we rely on one or more of the following legal bases to process your personal data:

• Your consent (for marketing, newsletters, cookies beyond strictly necessary).
  
• Performance of a contract (booking, providing salon/spa services to you).
  
• Our legitimate interests (improving our services, maintaining website security, fraud prevention), provided this does not override your rights.
  
• Compliance with legal obligations.
  

5. Sharing & Disclosure of Your Data
   We may share your personal data with:

• Service providers and third-party partners who help us run our business (e.g., payment processors, booking software providers, email/SMS vendors) under appropriate confidentiality arrangements.
  
• Third-party analytics or marketing tools (in aggregated/anonymized form wherever possible).
  
• Law enforcement or regulatory authorities, when required by law or to protect our rights, property or safety.
  
• In the event of business re-organization, merger or sale of our business assets, your personal data may be transferred as part of the transaction, subject to confidentiality and data protection commitments.
  

6. International Transfers
   If your data is transferred outside India (for example, to cloud service providers or analytics vendors), we will ensure that adequate safeguards are in place (such as contractual protections or standard data transfer agreements) and that your rights remain protected.
   
   
7. Cookies and Tracking Technologies
   Our website uses cookies and similar tracking technologies to enhance your experience, analyse usage, provide functionality and deliver personalised content and advertisements.
   You may disable or block cookies via your browser settings, though this may affect your ability to use our site fully. We may request your consent for non-essential cookies (e.g., marketing cookies).
   
   
8. Data Retention
   We will retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy (such as providing services, handling bookings, or complying with legal obligations). After that, we will securely delete or anonymize your data.
   
   
9. Your Rights
   Depending on applicable laws, you may have the following rights:

• To access the personal data we hold about you and request a copy.
  
• To request correction of inaccurate or incomplete data.
  
• To request deletion of your data (where permissible).
  
• To object to or restrict certain processing (e.g., for marketing).
  
• To withdraw any consent you have given (for marketing or cookies).
  
• To request portability of certain data (where relevant and feasible).
  

If you wish to exercise any of these rights, please contact us as outlined below. We will respond within a reasonable timeframe and as required by law.

10. Data Security
    We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction or damage. These measures include secure storage, access controls, encryption where feasible, and regular review of our security practices. However, no internet or electronic transmission is completely secure — we cannot guarantee absolute security of your data.
    
    
11. Children’s Data
    Our services are primarily intended for adults. If you are under the age of 18, please ensure you have parental or guardian consent before providing any personal data. We do not knowingly collect personal data from children without such consent.
    
    
12. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time in order to reflect changes in our practices, technologies, legal requirements, or business operations. We will post a prominent notice on our website of any significant changes and update the “Last updated” date above. We encourage you to review this Privacy Policy periodically.
    
    
13. Contact Us
    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
    
    Crown & Cut
    Address: Banagram, Rasapunjya, South 24 Pgs, West Bengal – 700104 (crownncut.com)
    Email: info@crownncut.com (crownncut.com)
    Phone: 9875568937 (crownncut.com)

Thank you for choosing Crown & Cut. We value your trust and are committed to protecting your privacy as you enjoy our salon and spa services.